• You can expect your items to be shipped out within 10-14 days.

• We will send U.S. orders by USPS First Class Mail and International orders through USPS International Mail

• We recommend getting the added insurance (especially to international customers!) that covers up to $200 USD if your package gets lost in the mail. Otherwise we are not held responsible for lost or stolen packages. 

Please note that at busy times, it may take us a little longer to dispatch items to you.

If you think your package will need extra protection…

Choose Shipping with Insurance as your shipping method. This means your order will be eligible for replacement if the package is deemed lost or damaged by USPS.
If you choose a shipping service with no insurance - your package is NOT eligible for a refund or replacement.
There will be no refunds or replacements for packages that are lost or marked delivered but reported not received.

I am not USPS. Once I mail your order it is out of my hands.
This is a small business of one. I am unable to allocate the extra labor, time, materials, shipping costs, & stress to remake uninsured orders for free & cannot refund out of pocket. Insurance is an added $2 to make it as affordable as possible for everyone to purchase.

As much as I wish I could match the customer service quality of Amazon, Target, etc., I cannot afford to absorb these losses and therefore please ask that you please understand and consider purchasing the added insurance. 

If you have any questions please e-mail info@poppastel.com

Thank you, Jenn